Since joining the Lettings department in 2009 Alison has proved to be an invaluable member of the team. Her legal background and sound knowledge of property law, coupled with her fastidious eye for detail has made her the perfect person for drawing up legal documents such as tenancy agreements and licences on behalf of our clients. She runs a tight ship and ensures that the administration of the department runs faultlessly, which is extremely important to ensure tenancies run smoothly.
Alison says, “I endeavour to provide a professional and friendly service to both landlords and tenants ensuring that both parties are satisfied at what can be a stressful and pressured time whilst complying with all the necessary obligations“.
Jackie joined the Residential Lettings and Management Team in 2010. She shows prospective new tenants around properties to rent and liaises with tenants, contractors and landlords on a wide range of issues including property maintenance and repairs.
She says, “I really enjoy the face-to-face element of my job but I also realise that the behind the scenes administrative part of my role is very important. So I also take a great deal of satisfaction in ensuring every little detail is attended to as quickly and effectively as possible - that way we make everyone that much happier with the entire process”.
Michael’s prime responsibility is to support his clients in protecting their property asset by finding suitable tenants who will enjoy and care for the premises, by managing maintenance and repairs and by producing an optimum income stream.
He has a strong grasp of the characteristics of the local marketplace and of all the intricacies of relevant current legislation.
He is, however, keen to stress that, "We always use our knowledge to take the strain out of what is, for a landlord, a potentially stressful experience. We also handle tenants in a professional way and so we always have a steady stream of quality applicants requiring rented accommodation."
In 2012 Michael became one of the few letting agents to have completed a Level 5 Diploma in Residential Lettings making him a Fellow of Association of Residential Letting Agents.
Ray has a wealth of experience that spans over half a century, and acts as a consultant based at the Stratford-upon-Avon office.
As the current Directors say, “Having someone with Ray’s breadth of knowledge and experience is a real asset to the company as we strive to continually maintain the very highest standards of service to our clients”.
Ray has a wide range of personal interests including sailing, music, photography, history and personal fitness but fortunately he retains an overriding interest in his professional career to the continuing benefit of Sheldon Bosley Knight and its clients.
Sue’s prime responsibility is to support her clients in protecting their property asset by finding suitable tenants who will enjoy and care for the premises, by managing maintenance and repairs and by producing an optimum income stream.
Sue has a strong grasp of the characteristics of the local marketplace and of all the intricacies of relevant current legislation.
She is, however, keen to stress that, “ Although our knowledge is important, it is equally vital that clients, whether they are experienced or novice landlords or tenants, have complete confidence in the way we behave and do business. We know we are here to provide a friendly, helpful and professional service at every stage.”
Sue has recently become one of the few letting agents to have completed the Level 4 Certificate in Residential Letting and Property Management making her a Fellow of the Association of Residential Letting Agents.
Helen joined the Residential Lettings and Management Team in the Shipston-on-Stour Office in 2011. She shows prospective new tenants around properties to rent and liaises with tenants, contractors and landlords on a wide range of issues including property maintenance and repairs.
She is of the view that “This job is very satisfying and I really enjoy the personal contact it involves. But it also means a lot of hard work and attention to detail so that the entire process runs smoothly and all parties feel they are well informed and their interests are being well looked after“.
Keen to learn and progress, Helen passed the NFOPP Technical Award in Residential Letting and Property Management in September 2014 and is a member of The Association of Residential Letting Agents (ARLA).
James, based predominantly in the Stratford-upon-Avon office, is a registered RICS valuer and works mainly in the areas of Land Agency and Agriculture, Estate Management, Planning and Valuation.
He has a strong interest and background in the rural community and has a family farming business based in South Warwickshire with a range of diversification enterprises. His strong personal interest in conservation is exemplified by the Stewardship Scheme which is in place on the farm, to promote wildlife habitat and biodiversity.
James was chairman of Warwickshire National Farmers Union in 2000-2002 (through the last Foot and Mouth crisis) and a member of the CLA Committee responsible for the Game Fair, held in July 2013, at Ragley Hall.
He is a Director of the Warwickshire Rural Hub based at the NAC at Stoneleigh and a member of the Coventry & Warwickshire Local Enterprise Partnership SME Rural Sub-Group.
He was appointed to the Midlands Regional Advisory Board of the NFU Mutual Insurance Society Ltd in 2013 and held the title of Coventry & Warwickshire Property Professional of the Year 2015 (FirstPro Awards).
Faye joined the SBK team as a Lettings Administrator after working for an independent agent for over 12 years.
After gaining a vast amount of knowledge of all aspects of Lettings covering administration, accounts and negotiation, Faye says “I enjoy all aspects of working within the lettings industry but particularly like being involved in meeting new clients and customers and providing them with excellent customer service. I am predominately involved in agreeing new tenancies and preparing the paperwork for Landlords & Tenants and also meeting with new Landlords.”
Faye comments “I am looking forward to further growing the business with the successful team in Leamington Spa and Exceeding the Standard for SBK.”
With over 20 years of experience working in the property and lettings industry, Rebecca has had an interesting journey to her current role at Sheldon Bosley Knight. She started her journey working for a Housing Association many years ago, and has since worked for a number of Lettings & Management Companies (both large Corporate and Independent firms).
Rebecca comments “Although the job can be very challenging at times trying to increase property portfolios in an extremely competitive market, I love rising to the challenge. Throughout my 20 years of working in the Leamington area, it’s been interesting watching the property industry expand and develop, especially over the last 8 years.
I am extremely excited to be working at SBK. I find myself in a company that is showing itself to be very successful and expanding in a very competitive industry and I am delighted to be part of a dynamic, fun and knowledgeable team. In a world that seems to be flooded with ever changing technology, the highlights of my job involve getting back to basics and working with the most important aspects of the business…..People! Contractors, tenants and of course our clients.”
Maggie joined the team in 2011 as a Sales Administrator but quickly proved herself invaluable in the Lettings Department. As Lettings Co-ordinator she deals primarily with marketing, tenancy renewals, notices, gas safety and legionella checks but as with all the team, she covers all other aspects of Lettings as and when needed.
She says ‘I find the administrative part of my job where my organisational skills are really put to use very satisfying, however one of my favourite tasks is going out to photograph new properties and choosing the shots which will show them to their best advantage’.
Oliver has unrivalled knowledge of how the property business works having left school at 16 to run the photocopier and make cups of tea for an independent estate agent to become– 20 years later – director of New Homes at SBK.
Oliver brings a huge amount of residential property experience to SBK, having established and run Knight & Rennie – with offices in Leamington Spa and Kenilworth – for 12 years, ahead of the merger with Sheldon Bosley. ‘’This merger was a real no-brainer and represents a wonderful opportunity for both firms to pool their resources and talents to offer clients one superb service. We are now one of the real property powerhouses in Warwickshire offering a boggling array of services and opportunities for our clients.’’
Tamara joined the Lettings Team in Leamington Spa in 2013 as Property Manager and has since been promoted to Lettings Manager. Having a background in residential lettings, Tamara has worked for local independent agents for 16 years based in the Warwickshire area and has built up an excellent knowledge of the local area.
ARLA qualified and having previously worked within a facilities management industry, she has a great understanding of the need to provide a quality service and takes pleasure in building good relations with landlords and tenants.
She says ‘It’s always great to hear that a one time tenant has chosen us as their letting agent when they are in a position to become a landlord, because of the experience they have had with Sheldon Bosley Knight’.
Claire joined the Lettings Team in March 2015 as Lettings Co-ordinator after having worked in the industry for 10 years for local independent agents. Having accumulated a vast amount of local knowledge and experience Claire says “I have had various roles throughout my career in Lettings and pretty much cover everything from viewings and administration to client accounts. My main role now is more on the accounting side but I also enjoy going out to meet prospective landlords and selling the SBK service as the best in Warwickshire.”
Claire comments “We have a hard-working, loyal team here in Leamington with a wealth of experience and we take great pride in being entrusted with some of the best properties in town. Our aim is to continue to keep both landlords and tenants happy and provide the best service we possible can.”
Marc joined the company in late 2016 to become the new Lettings manager in Leamington Spa. He has worked in the industry for a number of years, and has built up a vast amount of local knowledge in and around the Warwickshire area. Marc comments “I have worked in all areas of Lettings throughout my career and I enjoy the fast pace environment and I love the interaction with our clients".
He prides himself on being able to provide the very best customer service, and this has enabled him to build up excellent relationships with landlords. Marc says ‘’The team we have in place here have almost 100 years experience in the industry and I believe this enables us to provide the most professional and reliable service available for our landlords and tenants and sets us out in front from our competitors."
Thoroughly professional, yet friendly… contributing substantially to the smooth running of the twelve residential apartments
I would like to thank you all for responding to my constant telephone calls with patience and courtesy! All your emails and telephone calls to the vendors and their solicitor were so vital to the successful outcome. I am most grateful to you all.
An excellent service which was maintained through the protracted period. I found all of the staff to be very helpful.
Thanks for being so great to work with, as an agent and whole agency. I will be happy to recommend you to anyone.
May I say how very much I appreciate all your help and the way in which you, and the other folks at Sheldon Bosley, take care of things. Years ago, when I bought the house (we are talking 1983), I felt that having someone manage the property, especially when renters might be involved, would be a good idea, and so it has proved to be.
We have, at all times, been kept well informed about any prospective purchasers, and have always felt our business was valued. Gilly even tried to help re-home our little dog! We all felt that we have received the best service and wouldn't hesitate to recommend Sheldon Bosley to anyone wishing to sell their property.
Very impressed with the presentation of the survey report...very comprehensive...thanks again
We wanted to write to thank you Gilly for your invaluable help in the sale of our house.
You were tireless, as was the rest of your team, in making sure that everything went as smoothly as possible. Your liaison with the purchasers meant that we were kept informed of all developments despite the fact that we were out of the country for much of the time. I must also compliment Sheldon Bosley for the excellent marketing of the house and your advice in setting a realistic guide price which enabled us to realise a most satisfactory sale price.
We will not hesitate to recommend you to to others.
Thank you for your excellent service…we have really enjoyed our time at The Lodge.
I would not hesitate to recommend Sheldon Bosley Knight to anyone. I write to express my sincere thanks and appreciation for the work done on my behalf by members of the Leamington office in relation to the recent sale of my home.
I would particularly like to say a huge thank you to Andrew James. From the moment that I enquired about putting my house on the market, he has been nothing short of exceptional.
We had already found a house that we wanted to buy, and so it was important that my property went onto the market without delay and sold quickly. Andrew was fantastic in that respect; the house was on Rightmove within a couple of days of my instruction and he then arranged somewhere in the region of 20 viewings a week later. He priced the property brilliantly, leading to my receiving six offers, all in excess of the asking price.
He was calm, conscientious and diligent throughout the whole process. Communication with me was always excellent and timely.
I should also say that the other members of staff from the Leamington office were also always helpful and supportive.
Very pleased with the articulate and professional manner in which the survey was conducted. Our neighbours also wish to thank you for resolving a difficult problem to their satisfaction.
A very big thank you for looking after the property and finding tenants for it over the years.
It has been a pleasure dealing with you all in Lettings
Thank you for your professional and prompt service.
I would like to thank you all for responding to my constant telephone calls with patience and courtesy….All your emails and telephone calls to the vendors and their solicitor were so vital to the successful outcome.
Thank you for a hugely accessible survey report on this property; I feel I can now purchase it with confidence following your advice on where work and upgrades are needed.
A fantastic result on our sale and purchase of our latest properties, as always received from Andrew and the team @ SBK!
Thank you for processing our planning application regards the Wind Turbine. Thanks for all your effort and professional expertise.
Thank you again for all your help…..you have been fantastic through the whole process. Your customer service is outstanding and your personal style is an asset to the company. Thank you so much again.
I would personally like to thank you for the way that you have managed the affairs of Vinery Court …. and hope that our good business relationship continues for the foreseeable future.
If we decide to move again I will contact you, as I feel confident that you do try to actively sell properties, unlike most of your competitors.
It has been a pleasure dealing with Sheldon Bosley. I will certainly recommend your service to all I know who are looking for a rental property.
My client has asked me to pass on her thanks for the excellent manner in which this matter has been dealt
Nothing has ever been too much trouble...problems have been dealt with in a professional & diplomatic manner…a font of knowledge in all aspects of Property Management…I would recommend Sheldon Bosley to any person looking for a reliable, friendly and 'always there' Managing Agent.
I have used the various services provided for over forty years. As a farmer I have gradually found it increasingly onerous and time–consuming to deal with the plethora of paperwork produced by the agricultural directorate in Brussels and its UK implementing agent, DEFRA. I have therefore contracted this work out to you for the last eight years or so.
My point of contact for the last five years has been Laura Gaydon; I cannot speak highly enough of the service she has given me. She has been meticulously accurate in completing my Single Payment Scheme (now the Basic Payment Scheme) forms, always in good time and in good order, which is a great relief for me; in spite of the maddening complexity of the paperwork we have never had forms returned or rejected. Laura has also been responsible for ensuring that my Higher Level Stewardship commitments are properly met and reminding me of, and helping me with, the other form-filling obligations the our masters in Brussels impose on us.
Beyond all this Laura and her colleagues were responsible for drawing up the plans and application forms for a new grain store which was completed in the summer of 2014.
On a personal note it is a pleasure to work with Laura; she is efficient without being remotely bossy and has the invaluable gift of correcting my errors without a hint of reproach. I have no hesitation in warmly recommending Laura and by the same token Sheldon Bosley; throughout our long association I have always found them courteous and efficient and I look forward to maintaining this happy relationship in the future.
Compared to our previous Management Company, there is no comparison……Matthew has got more done in one month than the other Company did in their entire six years
Gilly, We wanted to thank you personally for the kind and sensitive way in which you communicated with us throughout the whole process.
Andrew James at Leamington office was my first point of contact giving me sound and enthusiastic advice. Sophie and Norma create an excellent professional and friendly office to visit.
I am writing to put on record, our appreciation for the fantastic service you have given us in my son’s purchase of his first property which completed recently, painlessly with the minimum of fuss.
The initial negotiations were carried out efficiently and quickly and special mention must go to Katie and Zoe, who I saw regularly to monitor and push forward the sale, who were just wonderful and a great advertisement for your firm. It’s always nice to walk in to a big smile and warm welcome.
Thank you to everyone for enabling him to buy his first property so easily and without stress.
Just a little note to say 'thank you' for all your help getting us moved. We are getting settled, however we still have lots of boxes!
Thank you so much for your work on the survey. Your survey has saved me a fortune and countless months of unnecessary disruption, so I'm very glad that I had it done.
Thank you for such a full and comprehensive survey.
We would like to take this opportunity to say thank you for your help and support for the last 7 years we were renting through Sheldon Bosley.
Thankyou for the outstanding work you have produced and your input & hard work to the service charge accounts.
You are an excellent, professional team and it has been our pleasure to deal with you over the years.
Thanks once again for your support for our sale; I suspect that if you had not persevered as you did we might well have lost it
I would like to thank you personally and the rest of your team for all your hard work over the last three months or so. A good result, I think, only made positive by your very high professional standards. You have done a very good job and I am grateful.
Thankyou very much for all your hardwork guiding me through the sale....I really am very grateful for all your efforts - above and beyond the call of duty!
The responsiveness, skill and efficiency of the commercial department at Sheldon Bosley have been exemplary.
Thank you to you and your colleagues for an excellent & efficient job. We are most grateful for all you do.
Everything seems to be running very smoothly, which is entirely due to you and your colleagues - so thank you.
It’s great to speak to a Stratford agent who actually seems to have some enthusiasm for selling!