Complaints Procedure

Great service received from all of the team at SBK, highly recommend.

Although the people at SBK are all very kind we felt that throughout our experience there was a lack of communication between staff and often were told conflicting information. There were some staff who were very helpful though. I sometimes felt that as our case went on for so long with the same problems with buyers delaying we didn\'t altogether feel that there was much sympathy and often felt like a nuisance asking for information. Mrs Carvill however was always helpful and informative.

Wayne is the man! Wayne has been incredible through this transaction, he understood the assignment and helped bridge the deal in great form.

Having been with a large letting company previously, I was let down by their service and lack of knowledge. I then came across Claire from Sheldon Bosley knight Leamington branch. She is friendly, honest and incredible with her knowledge of lettings. She will give time and answer questions above and beyond her role. She managed to help with difficult tenants and also make the process of letting stress free. I would highly recommend anyone to use Claire and her team. Professional polite and puts you at ease when dealing with tenants

Overall, my experience with them has been excellent. They’ve been very pleasant and helpful, and I haven’t faced any major issues. I wasn’t initially aware that fiber internet wasn’t available due to installation restrictions, which was a deffinet negative. Nonetheless, I’ve been pleased with the service they’ve provided.

Sheldon Bosley Knight is a very professional agency in Leamington. I\'ve had a positive experience with them; from the initial approach, they\'ve been kind, helpful, and professional. Thanks to their excellent agents, I found a good apartment in a relatively short time and I\'m very happy with my choice. I highly recommend them.

Extremely friendly, helpful and approachable. Easy process, great and fast communication. Definitely recommend.

Louisa has been our agent for our last two lettings and has been outstanding. She was extremely knowledgeable on all the properties we visited and was very prompt with communications, meaning that we were in our properties in no time. Tamara was an excellent property manager and a great go to for dealings with our first tenancy. She responded to issues quickly (putting us at ease) and supported us greatly when we vacated the property. Thank you Louisa and Tamara!

Served with professional and caring manners. Very helpful and friendly

They couldn't have been more professional and helpful. Really couldn't have imagined how pleasant an experience it would be trying to find a property.

Everyone was very helpful all aspects of the process from arranging viewings and suitable times, references, move dates etc etc.

From my first phone call, the staff have been so friendly and helpful. When I viewed the property, the estate agent that showed me around made me feel so welcome and not in anyway uncomfortable. The process of renting was so smooth and easy and then picking up my keys again was such a pleasurable process to be apart of which got me even more excited to get into my house knowing that I’ll be in good hands and taken care of by an incredible estate agents, the best estate agents I’ve used by far, I’ve had zero bad experiences with them.

Very helpful and we\'re always available for advice and information when required. Kept me updated far more than my solicitors did.

Excellent Service I helped my mother buy a bungalow through Sheldon Bosley Knight. Jill dealt with the purchase and we had excellent service throughout. She is polite, professional, friendly and understanding. She could answer any question and got back to us promptly.

From start to finish the staff were amazing. Amanda kept us updated every step of the way. This included informing us on where we were during the sale process. They are kind and understanding on what is a stressful experience. Thank you all.

First class service from start to finish. All the staff involved were extremely professional throughout the whole process. We were kept informed and up to date as soon as any developments happened, and everyone was friendly and amenable, whether by phone or by visiting the Evesham branch. 5 star rating from us, thank you Sheldon Bosley Knight 🌟🌟🌟🌟🌟😁👍

Amanda and Andy were fantastic through the whole process of selling and buying. They were very professional, from the initial stages of listing our home to keeping us up to date weekly on the chain and going above and beyond. Most importantly for us, they were both incredibly friendly, patient, and helpful in all areas, going that extra mile. They are by far the best agents we have ever used. Thank you, guys; we really appreciate your services. My dad also used Andy and Amanda to sell his home a few years ago and said the same as us. Thank you from both myself and Levi

What a lovely friendly team at Bedworth spoke with Amanda Andy & Steven who have all been so so supportive in me purchasing my new home no question was ever to much trouble for them to answer or to find the answer for me which i really appreciate i would definitely recommend them to look after your house selling needs & would absolutely deal with them team in the future thankyou so much for everything Sophie Lawrence

SBK were great from start to finish. All the staff have been friendly and accommodating - and the process of buying a place was smooth.

SBK are very helpful, efficient and knowledgable. We were very happy with our everyone we were in touch with.

We\'ve bought and sold through SBK Leamington Spa and always found the service to be impeccable, in terms of both customer service and value for money.

Wayne and Lisa at SBN was great when it came to marketing and selling my flat in a very tough market! Great comms throughout and they were always proactive and honest. Online sellers portal was great too. Will be using them again.

Very professional and friendly staff which put me at ease straight away, made the move into new property a stress free simple event Can recommend the team at Evesham with confidence well done Sheldon Bosley

From start to end, SBK have been fantastic. We felt Ian was totally honest, realistic and cared about our house. Numerous viewings were made and Ian managed them professionally and gave immediate feedback to us. We appreciated his honesty. He valued our property realistically and guided us throughout the process. When it came to moving onto the next stage, Norma was faultless. She too guided us with care and honesty, providing us updates, following through on actions needed and being ever so patient. We can\'t recommend SBK highly enough and we are so glad we chose them to sell our family home.

The team at Sheldon Bosley knight are great to work with. They provide loads of valuable insight and really do help you on your journey to buying a new home. I’m extremely pleased to be working with them and would highly recommend them to anyone considering purchasing or selling a property.

Thank you all the staff at SBK Walsgrave Road Coventry for helping us complete on our 2nd property with them in 8 months. Especially Wayne, Kyle and Teagan who provided a great service and kept us updated along the whole process.

Really 😊, Wayne played a key part in getting this sale over the line, and was outstanding, made himself alway available and if he wasn\'t he would never fail to call back and answer any queries that we had!!

Thoughtful, professional and communicative. Very helpful with any queries which was great as this was a potentially complicated sale.

Claire was amazing throughout, she knew the property and area well. And had all the relevant information to hand when I had asked.

Recently moved into a new property let by SBK. Both Josh and Katie were very helpful throughout the whole process, responding promptly to any questions we had. In comparison to previous lettings agents I\'ve rented through before, SBK have come across as a professional and diligent company, treating their prospective tenants well, rather than as just a number!

Really helpful thought out the whole experience. Always on hand to answer questions and offer reassurance!

Thank you all at SBK. You gave us really sound advice throughout and kept us informed all the way. Selling your late Mother\'s much loved house is never easy; but you led us to a buyer who, I\'m sure, will turn it back into the lovely home I grew up in. Many thanks!

Fantastic service throughout the whole process. Char has been amazing with the sale of my house, I've been getting regular updates and she's been very hands on with the process. She's so helpful and friendly, I will always be recommending her to family and friends!

I recently had the pleasure of working with Niraj Shah from Sheldon Bosley Knight at Oadby\/ Leicester, and I can’t recommend him highly enough. Niraj was incredibly professional and accessible, helping to make the entire process smooth and stress-free. His expertise and attention to detail were evident as he took the time to explain everything clearly and answer any questions I had. Niraj’s dedication and friendly, proactive approach made me feel well-supported every step of the way. If you’re looking for someone who goes above and beyond to ensure a positive experience, Niraj is the person to go to.

We approached SBK after several months of trying to sell our house with another agent and repeated last minute fall throughs. We were advised that selling at auction would be a good option under our particular circumstances. Jessica, Will and Matt were all fantastic. Responsive, positive , yet realistic throughout the whole process. We were always kept up to date with exactly what was happening and whenever we phoned for advice or reassurance, this was always there. I would happily recommend.

Wayne was extremely helpful throughout a very difficult transaction. My calls\/enquiries were answered promptly

Throughout the process Kate was helpful, professional and proactive. She chased my agents and solicitors to facilitate my purchase. When Kate was unavailable , Amy ensured the same standard of service was provided. An awesome duo that kept me sane during the whole process.

As first-time buyers, we had a fantastic experience working with the Sheldon Bosley team. They are all incredibly knowledgeable and supportive. It was a great pleasure to work with Wayne Blackett and his team. From the very first day, they were amazing. Throughout the chain, they were always available and responsive to our requests for updates or further viewings. They kept us informed at every stage which was really reassuring. They are highly recommended by us!

Excellent service, nothing seemed too much trouble. We were very happy with the guidance and support throughout.

Thank you to Wayne and the whole sales team at SBK Coventry! We recently completed on our first home and couldn\'t have been happier with the service provided to us by Sheldon Bosley Knight - in particular Wayne and the sales team - attentive, responsive and so pleasant. Any query we had was resolved ASAP by them, and no question was a silly one, they made it really straight forward. Wayne was great from the initial viewing to the completion day. Thanks so much, highly recommended.

Had a really good inspection today from Niraj shah today 😊 Thank you

Wayne and Kyle were both brilliant during the sales process and provided me with regular communication.

We have received fantastic service from the team at Sheldon Bosley Knight, both on lettings and sales. Could not recommend them more highly. Many thanks to everybody involved. Nothing was ever too much trouble. Your advice was always clear honest and straightforward and your persistence in ensuring we sold the property was amazing.

Sheldon have been amazing from start to finish with the purchase of my property. Charlotte in particular has been in constant contact, helped delays and her communication and assistance has been exceptional. Thank you!!!

Sara and her team are fantastic from start to end. They were great at selling our home and stayed in contact to keep us updated throughout the whole process which can get rather long and testing! They were always available, informative, friendly and professional. Would use them again in a heartbeat although I hope not to be moving home anytime soon!! Thanks guys you are all amazing.

The team at Sheldon Bosley Knight have been very supportive throughout the selling process, special thanks to Wayne and Kyle from the Walsgrave office.

Kate over saw the purchase of our new home. She went above and beyond in helping us secure a quick and easy journey, from viewing the property to completion. Every phone call and query was answered quickly, and with a cheerful and helpful response. Much appreciated! Amy was on hand when Kate was away, and we were met with the same kind and friendly help. Both ladies are just wonderful, and made the whole process easy and stress free. Fabulous! Thank you doesn’t seem enough!

Amanda from the Sales department was absolutely amazing. She kept me informed and went above and beyond....Thankyou

First time buying on my own and ran into a few personal difficulties which couldn’t be helped. However, the team branch were brilliant. They supported me throughout and there was never any pressure. When it came to asking questions (there were many!) about the property they always came back to me in a timely fashion. They also were happy to hold on to the keys until I could collect :))

Excellent service. The whole process went through very quickly. Highly recommended.